INFORMATION & RESERVATIONS
Opening Times
ESPA Body & Face Treatments
Tuesday to Friday: 9 hrs to 21 hrs
Saturday and Sunday: 9 hrs to 20 hrs
closed on Monday (opened on Easter Monday)
Fitness
open 24 hours
Information and reservation
We are at your service for any advice, assistance or further information you may require concerning the PALACE SPA.
Phone: +41 (0)41 416 15 15
Email: [email protected]
For accommodation, packages and vouchers
Phone: +41 (0)41 416 19 19
Email: [email protected]
Cancellations
Guests are requested to give us at least 24 hours advance notice of any cancellations. Cancelled treatments will otherwise be invoiced.
Access
The Spa reception is located on the 3rd floor of the hotel and can be accessed via the lobby elevator or stairs.
Gift vouchers
A welcome surprise as a token of appreciation. A decorative PALACE LUZERN gift voucher is always a popular present for family and friends. It makes an ideal gift for any occasion, however large or small. We will be happy to prepare a gift
voucher tailor-made to your requirements. And to add that important personal touch!
NON-RESIDENT GUESTS
Would you like to book one of our offers without reserving overnight hotel accommodation? Treat yourself to a "time out" and spend a delightful day in our unique PALACE SPA. Please consult our Day Spa programmes
FREQUENTLY ASKED QUESTIONS
This section deals with some of the main questions asked by guests concerning use of the PALACE SPA. We hope the answers provided will assist you in making the most of your visit.
How do I know which are the most suitable treatments?
Our skilled staff will advise and assist you in selecting the correct treatment(s) and also in planning other aspects of your ESPA or Spa programme. When making your reservation, please state whether your preference is for a male or female therapist.
What should I wear during my treatment?
Spa guests deal with this question in very different ways, depending on culture and upbringing. For body treatments, we recommend that you undress completely. But in every respect “feeling at ease” must be the paramount priority – and this certainly concerns clothing. In the Spa disposable briefs are available.
And in the sauna?
In principle, no clothes are worn in the sauna. In your changing cupboard you will find hand towels on which to lay or sit in the sauna. Further hand towels are obtainable from the Reception.
What happens if I don’t feel well during a treatment?
If you find certain massage treatments and techniques painful or unpleasant, please inform the therapist. The therapist should also be informed of any particular problem parts of your body – for example, injuries, sensitivity to pain or muscular tensions. It is essential that the therapist is advised of any other health-related conditions, including colds, influenza or skin rash problems. This information is important because some methods of treatment may cause a temporary deterioration in certain conditions.
And if I have a specific health problem?
Do you suffer from high blood pressure, diabetes, heart problems or allergies? Have you recently undergone an operation? Are you pregnant? If so, please inform our Spa receptionist when booking your treatment. The same applies if you are currently taking medication or are breastfeeding. In general, we recommend that you consult your doctor before booking a treatment.
Should gentlemen shave before a facial treatment?
This is recommended, but not necessary. If you wish to shave first, please do so at least two hours before your treatment begins.
What happens if I am late?
Lateness not only shortens your treatment time but also reduces the effectiveness and enjoyment to be derived from the therapy. In any event, your treatment will end at the scheduled time, so that the following guest does not have to wait. The price of the full treatment will be charged.
Are there minimum ages for treatment?
Children under 12 years of age are admitted to the sauna only if accompanied by an adult. For treatments, we recommend a minimum age of 16. For reasons of safety, children under 16 years of age are not admitted to the fitness area.
Please remember:
The Spa is intended as a place of peace, rest and relaxation. Out of respect for other visitors, guests are therefore requested not to use mobile telephones or similar appliances on the Spa premises. To ensure a healthy environment, smoking is not allowed. Thank you for your understanding.